FAQs

For all the shipping and delivery info refer to out Shipping Policy page.

To find out the shipping rates for all regions please head to our shipping policy page.

Sadly sometimes there can be delays or parcels can get lost. If you haven’t received your order after 15 days from the shipping date, please email us at contact@millebags.com and we will provide you with the contact details of the local courier. Mille is not accountable for any stolen or missing parcels whilst they are in transit with local delivery couriers.

Please head to our Returns & Refunds policy page to know more.

On rare occasions mistakes can happen. If there are any issues with your order please email us at contact@millebags.com and our team will assist you within 24 hours.

Our items can sell out quickly due to such high demand. Sadly on occasions an item you have ordered can suddenly become unavailable. If an item in your order sells out, we will contact you as soon as possible to offer you an alternative product or to process a full refund.

As soon as we ship your order, you’ll receive an email with a tracking number.
Sometime these emails end up in the spam folder, please check there if you can’t find it in your inbox.

If you still can’t locate your order’s tracking number please email our customer service team at contact@millebags.com and they’ll assist you immediately.

Discount codes can be applied by using the Discount Code box on the cart page or at checkout. Paste the code you have received in the box for your discount to be applied to your order.

Only one discount code can be used per order.

Most of our handbags are made of real leather (cowhide leather), some handbags are named Vegan as they are made of PU leather.

If you want to speak to our customer service team directly, please email contact@millebags.com and we will respond within 24 hours.

If you are interested in creating content for Mille bags please email our team at creators@millebags.com